Support Guidelines

Stuck on something? Our Support forum is open to anyone who needs help with a theme, widget, code, or graphic, even if we didn’t make it.

We Can Help With

• Installing or setting up any theme, code, or widget

• Fixing something that isn’t displaying or working correctly

• Understanding HTML, CSS, or JavaScript on your board

• Graphic design questions, including software, tools, techniques, and file formats

• Feedback on what’s going wrong with a design

We Can’t Help With

• ForumSpark issues, such as outages or billing. Please contact ForumSpark support.

• Custom work done for you. Please use the Requests forum.

• Removing credits or sharing paid work.

How to Ask for Help

Start a new topic with a clear title and include:

What you’re working on:
Your board link, if it’s for your board:
What’s going wrong:
What you’ve already tried:
Screenshots or code:

Quick Rules

• Use one topic per problem, and search first in case it’s already been solved.

• Be patient and kind. Everyone here is helping in their own time.

• Never post your password or admin login. We will never ask for them.

• Once it’s fixed, reply to let us know what worked.